Our friends at Joyce Meyer Ministries Europe, based in Windsor, are looking to employ a couple of people as Call Centre Representatives. I've included the job description below. If you're interested then please contact Cindy van Vledder at firstname.lastname@example.org
If you get the job via this blog then part of the payback is to persuade Joyce Meyer to come and preach on a Sunday!
As a Joyce Meyer Ministries Call Centre Representative your main responsibility is to answer incoming calls and determine how best to assist the customer according to their request/s. This will be done by using an existing database, known as NAy, to access the various information needed.
On occasion you may be required to draft letters for response, phone customers for information and communicate with personnel in other JMM offices via phone and email.
Initially work is performed under close direction using established practices, procedures and instructions. Later work will be performed without supervision with general guidance if necessary.
As a Call Centre Representative you should have a pleasant, confident and clear phone manner. You should also be able to work at a speed with accuracy to meet daily quotas.
Other responsibilities will include:
- Prayer calls
- Process Walk-In and Phone Orders
- Processing of daily mail, web and mail charges
- Assisting customers with selecting partnership method and taking all relevant information needed.
- Gift Aid Admin
- Provides clerical support as needed
- Work overtime as mandated and other duties as needed